Join us!
Below is a list of current job openings at HI-USA Golden Gate Council or our eight Northern California hostels. Visit the national HI-USA website for employment opportunities elsewhere in the U.S.
- Front Desk Associate (Overnight/Evening), HI-San Francisco Fisherman's Wharf
- Hostel Assistant II, HI-Marin Headlands
Front Desk Associate (Overnight/Evening)
HI-San Francisco Fisherman's Wharf
The San Francisco Fisherman's Wharf Hostel is operated by the Golden Gate Council of Hostelling International USA, a nonprofit organization dedicated to promoting intercultural exchange, environmental stewardship, and world peace through hostelling. The Council operates a network of eight hostels around Northern California, and also provides outdoor and intercultural educational programs for youth.
HI-San Francisco Fisherman's Wharf is located in historic Fort Mason within the Golden Gate National Recreation Area, and is currently seeking a part-time Front Desk Associate. This position is available immediately, and is most suited to enthusiastic, reliable, hard-working personalities.
RESPONSIBILITIES
- Create a fun, welcoming atmosphere and maintain a clean, secure facility.
- Deal with difficult situations calmly and professionally.
- Assist domestic and international travelers with reservations, registration, phones, and information.
- Accurate registration of guests in property management system.
- Accurately record cash and credit card transactions.
- Maintain appearance at reception: keep order behind front desk, keep common areas clean and clear, stock supplies.
- Minor cleaning and laundry duties.
- Other duties as assigned by the Assistant General Manager.
QUALIFICATIONS
- Excellent customer service skills
- Positive attitude and sense of humor
- Computer literacy
- Ability to be flexible with scheduling and consistently work overnight shifts
- CPR and First Aid certifications, or the willingness to become certified
- Ability to climb stairs and access top bunk beds
- Budget travel/hospitality experience, knowledge of the city, and foreign languages a plus
- Conflict resolution skills helpful
- High school diploma, solid work references, and proof of eligibility to work in the U.S. required
REPORTS TO: Assistant General Manager
HOURS
This is a part-time, non-exempt, hourly position averaging 24-32 hours (3-4 shifts) per week. A typical work schedule will consist of 2 overnight and 1-2 evening shifts per week. Work schedules are not guaranteed.
Front Desk Associates must be able to work flexible hours, additional shifts, weekends, holidays, and overnight shifts.
BENEFITS
Employees are eligible for benefits including paid vacation and holidays, accrued sick leave, as well as medical, dental, vision, chiropractic, and acupuncture insurance. These benefits are pro-rated to the number of hours worked per week.
TO APPLY
Please answer the following questions and forward with your resume and cover letter to Mark Underwood at
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No phone calls, please.
- Have you stayed in a hostel before?
- When are you available to start?
- Are there days/times when you are unavailable to work?
- Do you have vacation plans or need time off in the next six months?
- Do you have experience working overnights, and are you prepared to work overnights now?
APPLICATION DEADLINE: Thursday, July 26, 2012, or until position is filled.
HI-San Francisco Fisherman's Wharf is operated by the Golden Gate Council of Hostelling International USA, and is an authorized concessioner of the Golden Gate National Parks. HI-USA Golden Gate Council is an equal opportunity employer.
Hostel Assistant II
HI-Marin Headlands
HI-Marin Headlands is hiring! We are a 107-bed hostel operated by the Golden Gate Council of Hostelling International USA, a nonprofit organization dedicated to promoting intercultural exchange, environmental stewardship, and world peace through hostelling. The Council operates a network of eight hostels around Northern California, and also provides outdoor and intercultural educational programs for youth.
HI-Marin Headlands is housed in two historic buildings in the Marin Headlands, just north of the Golden Gate Bridge and within the Golden Gate National Recreation Area. We are in need of a proactive and energetic Hostel Assistant II (HAII).
FRONT DESK RESPONSIBILITIES
- Provide a welcoming atmosphere, while maintaining a clean and secure facility.
- Act as a representative of Hostelling International USA and promote its mission and goals in a positive and professional manner.
- Provide quality customer service and information.
- Register guests in accordance with ASSD operating system.
- Accurately record payment and registration information with strong attention to detail.
- Provide reservation information in person and over the phone, including taking individual and group reservations as well as reservation cancellations and changes.
- Offer detailed information and reservation assistance with Golden Gate Council hostels and others in the HI network.
- Multi-task and remain calm in stressful situations.
- Work honorably and efficiently without constant direct supervision.
- Complete extra projects self-initiated or assigned by the General Manager or Assistant General Manager.
- Provide on-call assistance in emergencies any time while on the hostel premises.
CLEANING RESPONSIBILITIES
- Responsible for returning the hostel to a sanitary condition that will make the evening's guests comfortable.
- Clean kitchens, bathrooms, guestrooms, common areas, and grounds of the hostel.
- Complete special deep cleaning projects self-initiated or assigned by the manager.
- Perform a daily "bed check" to insure that the required numbers of beds are available for that evening's guests.
QUALIFICATIONS
- Positive, up-beat, and willing attitude
- Time management and multi-tasking skills a must!
- Interest in hostels and travel
- Eager to work as part of a team
- Commitment to sustainable and environmentally conscious practices
- Open and flexible availability
- Experience with cash handling, reservation/POS systems, customer service, and cleaning duties a plus
REPORTS TO: General Manager
HOURS
24-32 hours per week. Occasionally staff must work a 40-hour week in order to cover for another staff person's vacation.
This position necessitates work in early mornings, late evenings, weekends, and holidays, as well as on-site/on-call overnight duties.
Hostel Assistants work a combination of both desk and cleaning shifts. Desk shift hours: 7:30 a.m. - 3:30 p.m., 3:30 - 11: 30 p.m. Cleaning shift hours vary.
BENEFITS
HAII staff may choose to live on or off site. As part of their compensation HAII employees are offered housing (a wage differential is provided for live-out staff). The hostel consists of two federally owned historic buildings under the jurisdiction of the National Park Service. Because of this the HAII must be willing to follow the rules of safety and sanitation dictated by Hostelling International and the NPS.
Living on site with fellow staff members is a rewarding but sometimes challenging situation; it is important that the HAII be respectful of fellow staff/housemates. It is required of each live-in employee to keep the staff house and grounds at a high level of cleanliness at all times.
Staff members are eligible to receive holiday and vacation pay, as well as health benefits including medical, dental, vision, chiropractic, and acupuncture. These benefits are prorated to the hours worked per week.
TO APPLY
Send relevant cover letter and resume by July 31, 2012, to:
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Fax: (415) 331.3568
HI-Marin Headlands
Fort Barry Building 941
Sausalito, CA 94965
HI-Marin Headlands is operated by the Golden Gate Council of Hostelling International USA, and is an authorized Concessionaire of the National Park Service, Department of the Interior. HI-USA Golden Gate Council is an equal opportunity employer.
