Below is a list of job openings at HI-USA Golden Gate Council and our eight Northern California hostels. Also visit the national HI-USA website for employment opportunities elsewhere in the U.S.

• Hostel Assistant II, HI-Marin Headlands
• Live-In Hostel Assistant, HI-Point Montara Lighthouse
• Weekend Housekeeper, HI-Sacramento
• Live-in Hostel Assistant II, HI-Point Reyes National Seashore

Hostel Assistant II
HI-Marin Headlands

HI-Marin Headlands is hiring! We are a 107-bed hostel operated by the Golden Gate Council of Hostelling International USA, a nonprofit organization dedicated to promoting intercultural exchange, environmental stewardship, and world peace through hostelling. The Council operates a network of eight hostels around Northern California, and also provides outdoor and intercultural educational programs for youth.

HI-Marin Headlands is housed in two historic buildings in the Marin Headlands, just north of the Golden Gate Bridge and within the Golden Gate National Recreation Area. We are in need of a proactive and energetic Hostel Assistant II (HAII).

FRONT DESK RESPONSIBILITIES

• Provide a welcoming atmosphere, while maintaining a clean and secure facility.
• Act as a representative of Hostelling International USA and promote its mission and goals in a positive and professional manner.
• Provide quality customer service and information.
• Register guests in accordance with ASSD operating system.
• Accurately record payment and registration information with strong attention to detail.
• Provide reservation information in person and over the phone, including taking individual and group reservations as well as reservation cancellations and changes.
• Offer detailed information and reservation assistance with Golden Gate Council hostels and others in the HI network.
• Multi-task and remain calm in stressful situations.
• Work honorably and efficiently without constant direct supervision.
• Complete extra projects self-initiated or assigned by the General Manager or Assistant General Manager.
• Provide on-call assistance in emergencies any time while on the hostel premises.

CLEANING RESPONSIBILITIES

• Responsible for returning the hostel to a sanitary condition that will make the evening's guests comfortable.
• Clean kitchens, bathrooms, guestrooms, common areas, and grounds of the hostel.
• Complete special deep cleaning projects self-initiated or assigned by the manager.
• Perform a daily "bed check" to insure that the required numbers of beds are available for that evening's guests.

QUALIFICATIONS

• Positive, up-beat, and willing attitude
• Time management and multi-tasking skills a must!
• Interest in hostels and travel
• Eager to work as part of a team
• Commitment to sustainable and environmentally conscious practices
• Open and flexible availability
• Experience with cash handling, reservation/POS systems, customer service, and cleaning duties a plus

REPORTS TO: General Manager

HOURS

24-32 hours per week. Occasionally staff must work a 40-hour week in order to cover for another staff person's vacation.

This position necessitates work in early mornings, late evenings, weekends, and holidays, as well as on-site/on-call overnight duties.

Hostel Assistants work a combination of both desk and cleaning shifts. Desk shift hours: 7:30 a.m. - 3:30 p.m., 3:30 - 11: 30 p.m. Cleaning shift hours vary.

BENEFITS

HAII staff may choose to live on or off site. As part of their compensation HAII employees are offered housing (a wage differential is provided for live-out staff). The hostel consists of two federally owned historic buildings under the jurisdiction of the National Park Service. Because of this the HAII must be willing to follow the rules of safety and sanitation dictated by Hostelling International and the NPS.

Living on site with fellow staff members is a rewarding but sometimes challenging situation; it is important that the HAII be respectful of fellow staff/housemates. It is required of each live-in employee to keep the staff house and grounds at a high level of cleanliness at all times.

Staff members are eligible to receive holiday and vacation pay, as well as health benefits including medical, dental, vision, chiropractic, and acupuncture. These benefits are prorated to the hours worked per week.

TO APPLY

Send relevant cover letter and resume by September 30, 2011, to:
This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
Fax: (415) 331.3568
HI-Marin Headlands
Fort Barry Building 941
Sausalito, CA 94965

HI-Marin Headlands is operated by the Golden Gate Council of Hostelling International USA, and is an authorized Concessionaire of the National Park Service, Department of the Interior. HI-USA Golden Gate Council is an equal opportunity employer.

Live-In Hostel Assistant
HI-Point Montara Lighthouse

HI-Point Montara Lighthouse, operated by the Golden Gate Council of Hostelling International USA, is currently seeking a live-in Hostel Assistant. Dedicated to promoting intercultural exchange, environmental stewardship, and world peace through hostelling, the Council operates a network of eight hostels around Northern California.

HI-Point Montara Lighthouse is a 50-bed hostel providing low-cost, short-term overnight accommodations for more than 10,000 educational and recreational travelers each year. Additionally, the lighthouse has 10,000 day visitors each year. It is based at a State Historic Park site on the beautiful San Mateo coast, south of San Francisco and north of Half Moon Bay.

This is a full-time (40 hours per week), live-in Hostel Assistant position -- a challenging, but rewarding lifestyle. The position requires extraordinary customer service and interpersonal communication skills. This is a live-work position, sharing housing with other full-time staff and a management team.

RESPONSIBILITIES

• Welcome, register, orient, and supervise guests.
• Take individual and group reservations by telephone, e-mail, and an online system.
• Respond to and resolve guest inquiries, issues, comments, and feedback.
• Proficiently operate our property management system.
• Maintain security and safety of the hostel, grounds, and personal belongings of guests.
• Provide information about HI-USA, the hostel, and the local area to guests and visitors.
• Assist in the planning and implementation of special events and fundraising.
• Housekeeping, laundry, maintenance, and groundskeeping duties.
• Other duties as assigned by the General Manager.

QUALIFICATIONS

• Must have customer service experience and enjoy working with the public
• Excellent oral, communication, and organizational skills
• Experience with PCs, MS Windows, and the MS Office Suite
• Accurate, neat, and thorough record keeping, with experience reconciling a daily cash drawer and inventory
• Demonstrated ability to work effectively without immediate supervision
• Adaptability and willingness to do a variety of tasks including housekeeping, groundskeeping, and maintenance
• Conflict resolution skills and ability to act effectively in a crisis
• Hostelling experience and support of the mission and goals of HI-USA
• Must be flexible regarding work schedule; this position is 40 hours per week (including weekends and holidays)
• Must have a high tolerance and passion for working with the public
• Must be enthusiastic, dedicated, and trustworthy
• High school diploma or equivalent work experience

PHYSICAL REQUIREMENTS

• Ability to stand for extended periods of time
• Ability to lift up to 20 pounds
• Ability to climb small ladders and step stools to work with overhead equipment, i.e. top bunks and dryers.
• Ability to carry, push, and pull laundry baskets, wheelbarrows, hand trucks, and housekeeping carts.
• Ability to maintain an appropriate appearance as defined by management.

REPORTS TO: General Manager

HOURS
This is a full-time (40 hours per week), hourly, non-exempt position.

BENEFITS
Housing may be provided for staff who choose to live on site. An employer-paid benefits package including holiday and vacation pay, as well as medical, dental, vision, chiropractic, and acupuncture insurance, is also provided.

TO APPLY
No phone calls or walk-ins, please. Please submit a resume and cover letter as email attachments (.doc or .pdf file formats only) to This e-mail address is being protected from spambots. You need JavaScript enabled to view it. . In your cover letter please describe, in detail, a situation in which you have had to overcome a communication barrier. Please include an explanation as to how you resolved the situation, and what you learned from it. Please note that applicants who do not strictly follow the stated criteria will not be considered for this position.

APPLICATION DEADLINE: September 7, 2011, or until position is filled.

Posted: August 29, 2011

Weekend Housekeeper
HI-Sacramento

HI-Sacramento is an 80-bed hostel housed in the Llewellyn Williams Mansion, an 1885 Victorian structure of statewide historical importance and located in the downtown core of California's capital city. The hostel is operated by the Golden Gate Council of Hostelling International USA, a nonprofit organization dedicated to promoting intercultural exchange, environmental stewardship, and world peace through hostelling. The Council operates a network of eight hostels around Northern California, and also provides outdoor and intercultural educational programs for youth.

The Weekend Housekeeper provides support to the front desk staff by maintaining and thoroughly cleaning the major common areas of our historic building, to the highest standard expected by the General Manager and guests.

RESPONSIBILITIES

• Work independently, but with coordination of the front desk staff on duty.
• Clean large communal kitchen.
• Clean eight commercial-style bathrooms with multiple showers, toilets, and vanities.
• Vacuum common areas.
• Other special cleaning projects as needed.

QUALIFICATIONS

• Must be able to work every Saturday and Sunday
• Positive, upbeat, and willing attitude
• Commitment to sustainable and environmentally conscious practices
• Able to lift 30 lbs.
• Able to manage four flights of stairs

REPORTS TO: General Manager

HOURS
This is a part-time, non-exempt, hourly position. Must be able to work every Saturday and Sunday, arriving punctually and working a four-hour shift, 10 a.m. – 2 p.m.

BENEFITS
Employees receive a free HI membership as well as complimentary overnights at HI-USA hostels.

TO APPLY
Please submit a resume to This e-mail address is being protected from spambots. You need JavaScript enabled to view it. . Qualified candidates will be called for an interview.

APPLICATION DEADLINE: September 7, 2011, or until position is filled.

Live-In Hostel Assistant II
HI-Point Reyes National Seashore

The Point Reyes Hostel, operated by the Golden Gate Council of Hostelling International USA, is seeking a full-time, live-in Hostel Assistant II.

A nonprofit organization dedicated to promoting intercultural exchange, environmental stewardship, and world peace through hostelling, HI-USA Golden Gate Council operates eight hostels around Northern California, and also provides outdoor and intercultural educational programs for youth.

HI-Point Reyes is a 41-bed hostel providing unique, low-cost, short-term overnight accommodations for 9,000 educational and recreational travelers each year. The hostel is located two miles from Limantour Beach in the spectacular Point Reyes National Seashore, 50 miles north of San Francisco.

RESPONSIBILITIES

• Promote the mission of Hostelling International: To help all, especially the young, gain a greater understanding of the world and its people, through hostelling.
• Promote stewardship of the hostel, Point Reyes National Seashore (PRNS), and the environment.
• Take individual and group reservations by telephone, e-mail, and an online system.
• Welcome, register, orient, and supervise guests; provide group orientations.
• Maintain security and safety of the hostel and personal belongings of guests.
• Represent and promote HI and the hostel in a positive manner to guests, callers, and local officials.
• Provide information about HI, the hostel, PRNS, and local area to guests in person, over the telephone, and via e-mail.
• Collect and accurately record overnight fees, sale of goods, and rentals.
• Perform housekeeping/maintenance duties.
• Provide on-call assistance in emergencies while on duty.
• Other duties as assigned by the General Manager.

QUALIFICATIONS

• Must have customer service experience and enjoy working with the public.
• Excellent oral communication and organizational skills.
• Demonstrated ability to work effectively without immediate supervision.
• Housekeeping experience is helpful.
• Hostelling experience and support of the mission of HI-USA is helpful.
• Must be flexible regarding work schedule; must be available to work evenings, early mornings, holidays, and weekends.
• Computer skills (WINXP, MS Word, Excel, Outlook) a plus.
• First Aid and CPR certification preferred; training can be provided.
• Live/work experience a plus.

REPORTS TO: General Manager

HOURS
This is a full-time (32-40 hours per week), non-exempt position. The current schedule requires working 3-4 days per week, with overtime hours on each day.

BENEFITS
On-site housing and paid utilities (except telephone) provided. Employees receive a benefits package including paid vacation and holidays, accrued sick leave, as well as medical, dental, vision, chiropractic, and acupuncture insurance.

TO APPLY
Send letter of interest and resume to This e-mail address is being protected from spambots. You need JavaScript enabled to view it. or Hostel Assistant Search, HI-Point Reyes, P.O. Box 247, Point Reyes Station, CA 94956.

APPLICATION DEADLINE: September 9, 2011, or until position is filled.

HI-Point Reyes is operated by the Golden Gate Council of Hostelling International USA, and is an authorized Concessionaire of the National Park Service, Department of the Interior. HI-USA Golden Gate Council is an equal opportunity employer.